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CI-310 : October 18, 2000

• Return Quiz Three
• Discuss Sample Group Project Write-Up
• Discuss Midterm

Communications

• Ethos (character you invoke)
• Pathos (feelings you evoke)
• Logos (logic you provide)

Chapter 9: Redesigning the Org. with Info Systems

• A main schism in InfoSys: Change vs. Legacy
• "when we design a new info systems, we are re-designing the org." p. 299
• The Org is an Info System.
• Technically successful systems will fail if social and political aspects fail.

• Info Systems Plan: linking an IS plan to the Business Plan
• Enterprise Analysis: produces a large volume of data, difficult to analyze, tends to automate existing processes rather than innovate new ones.
• Strategic Analysis or Critical Success Factors: focuses on fewer/ higher managers, prescriptive rather than descriptive.
• Spectrum of Risk/Profit in Change, Figure 9-3 p.293
  • automation
  • rationalization (downsizing, right-sizing)
  • BPR: business process re-engineering
  • Paradigm Shift (bike seats)

More on BPR:
• Redesign before applying computer power.
• See Figure 9-4, Redesigning Mortgages
• work flow management, p.298
• "the majority of BPR projects do not achieve gains" p.299

Systems Development
• Systems Analysis
  • Feasibility Study (technical, economic, operational)
  • establishing info requirements p.301
• Systems Design (logical, physical design)
• testing
• conversion:
  • parallel
  • direct cutover
  • *pilot study
  • phased approach
• Production & Maintenance

Managing Change, p.305

• User Involvement - what level
• Management Support
• Complexity Levels
• Risk Levels
• pg.308: The Challenge: 70% failure
• A primary Question for any change: Who Wins? Who Loses? Deal with the loss.

Business Value of InfoSys, p.313

• Cost-Benefit Ratio
• Tangible and Intangible Value -- Would the Web have been approved?
• Present Value: value in current dollars of revenue to be received in future
• Net Present Value: Present Value - Costs
• ROI: Return on Investment. Does it beat cost-of-capital?

Finally: Scoring Models. p.318
Weighted Scoring Models can provide a quick-and-dirty method for choosing among several alternatives in a multivariable situation. Danger: pre-cooking the weights to bias the results.

To Do Tonight

• Form groups for Group Projects
• Persons unable to form a group see Instructor (who will form groups for you)
• Groups choose their topics
• Workshop: Manage Your Own Time
  • Group Meetings, Discussion, Work
  • See the Instructor with any website/personal project concerns

To Do For Next Class, 10/25/00

• Submit identification of Group Project Teams and Topics in writing.
• Start the Midterm, particularly Question Two.
• Work on your website or Personal Project