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CI-310:C5 Wed Evenings : Quigley

Student Name: _____________________

Quiz One Cover Sheet

Directions: There are 44 questions on this quiz.

The first 40 are T/F or multiple choice; answer all 40 of these, and record your responses on this cover sheet.

The last four questions are essays. You must answer 2 of the 4 essay questions. You pick which 2. Responses to essays are sentences, not bullet lists.

Just answer the question; brevity and conciseness are virtues.

Write your responses on the backs of the pages provided.

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Graded by: _____________





1. The traditional business firm is a flattened, decentralized, flexible arrangement of generalists who rely on nearly instant information to deliver mass-customized products and services uniquely suited to specific markets or customers.

a. True

b. False

2. Computer technology and information systems describe the same concept.

a. True

b. False

3. Computer literacy includes a behavioral as well as a technical approach to studying information systems.

a. True

b. False

4. Formal information systems can be either computer-based or manual.

a. True

b. False

5. Parts of an organization's culture can always be found embedded in its information systems.

a. True

b. False

6. Human resources is the major business function responsible for attracting, developing, and maintaining the organization's labor force and employee records.

a. True

b. False

7. MIS combines the theoretical work of computer science, management science, and operations research with a practical orientation toward building systems and applications.

a. True

b. False

8. Information systems are sociotechnical systems.

a. True

b. False

9. In contemporary systems there is a growing independence between organizational business strategy, rules, and procedures and the organization's information systems.

a. True

b. False

10. Often, what the organization would like to do depends on what its systems will permit it to do.

a. True

b. False

11. The Internet is emerging as the primary technology platform for electronic commerce.

a. True

b. False

12. The power of computer hardware and software has grown much more rapidly than the ability of organizations to apply and use this technology.

a. True

b. False

13. Automating activities that were previously performed by people is just one of the many benefits of information systems.

a. True

b. False

14. A negative impact associated with information systems is that system outages can cause shutdowns of businesses or transportation services.

a. True

b. False

15. Changes in the business environment and climate pose a number of new challenges to business firms and their management, including:

a. a longer product life.

b. empowerment.

c. an expanding employee knowledge base.

d. location dependence.

e. a large employee knowledge base.

16. A set of interrelated components that collect, process, store, and distribute information to support decision making and control in an organization best defines:

a. communications technology.

b. an information system.

c. central processing unit.

d. hardware.

e. a network.

17. Of the following, the best example of information would be:

a. a student identification number.

b. an address.

c. a sales analysis report.

d. a person's age.

e. the cost of an item.

18. Output that is returned to appropriate members of the organization to help them evaluate or correct the input stage is called:

a. turnaround data.

b. standards.

c. feedback.

d. a formal system.

e. information routing.




19. Resting on accepted and fixed definitions of data and procedures for collecting, storing, processing, disseminating, and using these data best describes:

a. standard operating procedures.

b. an informal system.

c. a business function.

d. a formal system.

e. a network.

20. The management level responsible for making long-range strategic decisions about which products and services to produce is the:

a. technology level.

b. operational level.

c. development level.

d. middle level.

e. senior level.

21. Disciplines contributing to the behavioral approach to information systems include:

a. management science.

b. computer science.

c. operations research.

d. sociology.

e. all of the above.

22. The discipline that focuses on mathematical techniques for optimizing selected parameters of organizations such as transportation, inventory control, and transaction costs is:

a. marketing.

b. management science.

c. accounting.

d. human resources.

e. operations research.

23. Which of the following is a true statement?

a. Early information systems were responsible for implementing core institutional activities.

b. Information systems in the 1960s and 1970s brought about primarily technical changes.

c. Today's information systems are smaller in scope and are less complex than those of the 1950s, 1960s, and 1970s.

d. Contemporary systems bring about managerial changes and institutional changes.

e. Contemporary systems promote technical changes at the expense of managerial control.

24. Internet functions include:

a. communicating and collaborating.

b. accessing information.

c. participating in discussions.

d. obtaining information.

e. all of the above.


25. An organization using networks linking people, assets, and ideas to create and distribute products and services without being limited by traditional organizational boundaries or physical location best describes a(n):

a. intranet.

b. network enterprise.

c. virtual organization.

d. information architecture.

e. service provider.

26. The use of software and computer networks to finely control production so that products can be easily customized with no added cost for small production runs best describes:

a. computer-aided design.

b. computer-aided manufacturing.

c. custom development.

d. mass customization.

e. custom marketing.

27. An internal network based on Internet and World Wide Web technology standards best describes:

a. an electronic market.

b. an intranet.

c. an interorganizational system.

d. e-mail.

e. electronic commerce.

28. Information systems that monitor the elementary activities and transactions of the organization are:

a. knowledge-level systems.

b. strategic-level systems.

c. management-level systems.

d. operational-level systems.

e. nova systems.

29. Information systems that support the long-range planning activities of senior management are:

a. knowledge-level systems.

b. strategic-level systems.

c. management-level systems.

d. operational-level systems.

e. nova systems.

30. An example of a strategic-level system is:

a. machine control.

b. relocation analysis.

c. electronic calendars.

d. personnel planning.

e. compensation.



31. An example of an operational-level system is:

a. sales region analysis.

b. relocation analysis.

c. electronic calendars.

d. personnel planning.

e. plant scheduling.

32. Processing characteristics of an executive support system include:

a. graphics; simulations; interactive.

b. sorting; listing; merging; updating.

c. modeling; simulations.

d. routine reports; simple models; low-level analysis.

e. interactive; simulations; analysis.

33. TPS serve the:

a. knowledge level of an organization.

b. management level of the organization.

c. operational level of the organization.

d. strategic level of the organization.

e. research level of the organization.

34. TPS functional categories include each of the following except:

a. sales/marketing.

b. manufacturing/production.

c. finance/accounting.

d. human resources.

e. operational analysis.

35. Which of the following is a DSS characteristic?

a. DSS rely on existing corporate data and data flow.

b. DSS are relatively inflexible.

c. DSS help managers make decisions that are unique, rapidly changing, and not easily specified in advance.

d. DSS have little analytical capability.

e. DSS are generally reporting and control oriented.

36. An example of an operational-level sales and marketing information system is a(n):

a. sales trend forecasting system.

b. order processing system.

c. pricing analysis system.

d. market analysis system.

e. computer aided design system.




37. Which of the following refers to computer systems at any level of the organization that change goals, operations, products, services, or environmental relationships to help the organization gain a competitive advantage?

a. strategic-level systems

b. operational-level systems

c. enterprise systems

d. knowledge-level systems

e. strategic information systems

38. Which of the following is a model used to describe the interaction of external influences, specifically threats and opportunities, that affect an organization's strategy and ability to compete?

a. strategic development model

b. competitive forces model

c. value chain model

d. information infrastructure model

e. datamining model

39. Each of the following is a basic competitive strategy except:

a. new market entrants.

b. product differentiation.

c. focus differentiation.

d. developing tight linkages to customers and suppliers.

e. becoming a low cost producer.

40. Which of the following is a model that highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage?

a. strategic development model

b. competitive forces model

c. value chain model

d. information infrastructure model

e. datamining model

41. Briefly discuss the four competitive strategies.

42. Identify and briefly describe the four main types of information systems that serve the different organizational levels.

43. Briefly identify and define three information system activities.

44. Briefly identify three worldwide changes that have altered the business environment? Provide two examples of each.